ITSM ServiceNow Engineer (remoto)El cargo es «ITSM ServiceNow Engineer (remoto)»

Details of the offer

Para una colaboración en uno de nuestros clientes finales internacionales ubicado en Zaragoza estamos buscando el siguiente perfil:

ITSM ServiceNow Engineer

Se trata de una asignación de larga duración.

Contrato freelance o en plantilla.

Se llevará a cabo en modalidad de teletrabajo, por lo que no se requiere residencia en Zaragoza.

Profile:

Demonstrated 2+ years working experience of ITSM toolsets and administration, preferably ServiceNow:

o Working knowledge at least of the ServiceNow ITSM module.

o Certified ServiceNow career path.

o ITSM systems integration and/or implementation experience.

· Experience working in projects of large scale and global scope.

· Experience implementing systems using the Agile/Scrum methodology.

· Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, REST, SOAP.

· Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, etc.

Fluent en English (written and spoken).

Responsabilities:

· Supporting operations of our ITSM toolsets, with a focus on ServiceNow.

· Ticket handling, issue analysis, bug fixing, development, testing, dispatching, collaborating with the rest of our development and admin team.

· Creation of specifications and story writing.

· Involvement in platform changes and release management.

· Improving current ServiceNow knowledge through self-study and utilization of available training.

· Reviewing and testing development.

· Communicating relevant information to clients, technicians, team and management.

· Creating documentation and manuals.